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Privacy policy

PRIVACY POLICY

Pioggia di Mare LLC

Effective Date: July 2026 Last Updated: July 2026

1. INTRODUCTION & OVERVIEW

Pioggia di Mare LLC ("we," "us," "our," or "Company") operates www.pioggiadimare.com (the "Site"). We are committed to protecting your privacy and ensuring you have a positive experience on our website.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your data. This policy applies to all information collected through our website, mobile applications, email communications, and customer service interactions.

By using our Site, you consent to our collection and use of personal information as described in this Privacy Policy. If you do not agree with our privacy practices, please do not use our Site.

We may update this Privacy Policy from time to time. The "Last Updated" date at the top indicates when this policy was last revised. We encourage you to review this policy periodically to stay informed about how we protect your data.

2. INFORMATION WE COLLECT

2.1 Information You Provide Directly

When you interact with our Site, we collect information you voluntarily provide:

Account Registration:

  • Full name
  • Email address
  • Physical mailing address
  • Phone number
  • Password (encrypted)
  • Billing address

Purchase Information:

  • Shipping address
  • Payment information (processed securely through third-party payment processors)
  • Order history
  • Product preferences
  • Custom design specifications (if applicable)

Communications:

  • Messages sent through contact forms
  • Customer service inquiries
  • Email correspondence
  • Survey responses
  • Feedback and reviews

Newsletter & Marketing:

  • Email address for promotional communications
  • Marketing preferences
  • Purchase history for personalized recommendations

2.2 Information Collected Automatically

Browsing Data:

  • IP address
  • Device type and operating system
  • Browser type and version
  • Pages visited and time spent on each page
  • Referring website
  • Search terms used
  • Clickstream data

Cookies & Similar Technologies:

  • Session cookies (to keep you logged in)
  • Persistent cookies (to remember your preferences)
  • Analytics cookies (to understand site usage)
  • Advertising cookies (to show relevant products)

Location Information:

  • Approximate location based on IP address (not precise GPS)
  • Country and region for shipping and tax purposes

2.3 Information from Third Parties

  • Payment Processors: Credit card verification data, transaction status
  • Shipping Carriers: Delivery tracking information
  • Marketing Partners: Analytics and audience data
  • Social Media: If you link accounts or log in via social platforms

3. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

3.1 Core Business Operations

  • Process Orders: Verify payment, process transactions, and fulfill orders
  • Provide Products & Services: Customize swimwear designs, manage pre-orders, and customer support
  • Account Management: Create and maintain your account, manage your profile and preferences
  • Shipping & Delivery: Prepare packages, arrange delivery, and provide tracking information
  • Customer Service: Respond to inquiries, resolve issues, and improve our support

3.2 Marketing & Communications

  • Send promotional emails, newsletters, and product announcements (only if you've opted in)
  • Personalize your shopping experience based on your browsing and purchase history
  • Notify you about special offers, sales, and new products
  • Conduct surveys and gather feedback to improve our services
  • Send transactional emails (order confirmations, shipping updates, receipts)

3.3 Security & Fraud Prevention

  • Detect and prevent fraudulent transactions and unauthorized access
  • Comply with security standards and legal obligations
  • Monitor and analyze site activity for security purposes
  • Protect against cyber threats and malicious activity

3.4 Legal & Compliance

  • Comply with laws, regulations, and legal requests (taxes, export controls, etc.)
  • Maintain records required by law (invoices, shipping receipts, VAT documentation)
  • Enforce our Terms of Service and other agreements
  • Protect our legal rights and the rights of our customers

3.5 Analytics & Business Intelligence

  • Understand how customers use our Site
  • Analyze trends in purchases, browsing behavior, and preferences
  • Optimize the user experience and Site performance
  • Create aggregate statistical data (anonymized and non-identifying)

3.6 Retargeting & Advertising

  • Show you relevant ads when you visit other websites (pixel tracking)
  • Measure the effectiveness of marketing campaigns
  • Improve targeting based on your interests

4. DATA PROCESSORS & THIRD PARTIES

We share your information only as necessary to provide our services. The following third parties process your data on our behalf:

4.1 Essential Service Providers

Shopify (e-commerce platform)

Payment Processors

  • Stripe, Square, PayPal, or other payment gateways (as applicable)
  • Securely process credit card and payment transactions
  • Your payment data is NOT stored on our servers—it's encrypted and managed by payment processors

Shipping & Logistics Partners

  • DHL, ZOOM, and other shipping carriers
  • Track and deliver your orders
  • Receive your shipping address for delivery purposes

Email Service Providers

  • Mailchimp, Klaviyo, or similar platforms
  • Send transactional and promotional emails
  • Manage mailing list subscriptions

4.2 Analytics & Tracking

Google Analytics

Meta Pixel (Facebook)

  • Retargeting and audience analysis
  • Measures advertising performance

Pinterest Pixel

  • Tracks conversions and user behavior for Pinterest ads

4.3 Customer Support & Communication

  • Zendesk, Intercom, or similar platforms for support tickets
  • WhatsApp Business for customer communication (Venezuela & USA)

4.4 Legal & Regulatory Compliance

We may disclose your information when:

  • Required by law or legal process (subpoena, court order)
  • Requested by government or law enforcement agencies
  • Necessary to enforce our Terms of Service
  • Necessary to protect our legal rights, privacy, safety, or property
  • Necessary to prevent fraud or financial loss

Note: We will NOT sell your personal information to third parties for their marketing purposes.

5. CALIFORNIA PRIVACY RIGHTS (CCPA/CPRA)

If you are a resident of California, you have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

5.1 Your Rights

Right to Know: You may request what personal information we collect, use, and share about you.

Right to Delete: You may request deletion of personal information we've collected from you (with limited exceptions).

Right to Opt-Out: You may opt out of the "sale" or "sharing" of your personal information for targeted advertising.

Right to Correct: You may request correction of inaccurate personal information.

Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

5.2 How to Submit a Request

To submit a CCPA/CPRA request:

Email: info@pioggiadimare.com Mail: Pioggia di Mare LLC, 24006 Thorbird Cliff Way, Katy, Texas 77493 Phone: 9495168995

Include:

  • Your full name and email address
  • Type of request (Know, Delete, Opt-Out, Correct)
  • Specific details about your request

We will verify your identity before processing your request. You may designate an authorized agent to submit requests on your behalf.

Response Timeline: We will respond to valid requests within 45 days (or up to 90 days for complex requests).

5.3 Categories of Information Collected (CCPA)

  • Identifiers (name, email, phone, address, IP address)
  • Commercial information (order history, products purchased)
  • Internet activity (browsing history, clickstream data)
  • Geolocation data (approximate location from IP)
  • Inferences (personalized preferences based on purchases)

5.4 Sale or Sharing of Personal Information

We do NOT sell or share your personal information with third parties for their direct marketing purposes. We DO use analytics and retargeting partners to improve our advertising—this may be considered "sharing" under CCPA.

To Opt-Out of Targeted Advertising:

  1. Email: info@pioggiadimare.com with subject "CCPA Opt-Out"
  2. Use browser privacy controls or opt-out services
  3. Disable cookies in your browser settings

6. CHILDREN'S PRIVACY (COPPA)

We do not knowingly collect personal information from children under 13 years old. Our products and services are not directed to children.

If we learn that we have collected personal information from a child under 13 without verifiable parental consent, we will promptly delete such information.

If you believe we have collected information from a child under 13, please contact us immediately at info@pioggiadimare.com.

7. COOKIES & TRACKING TECHNOLOGIES

7.1 Types of Cookies We Use

Essential Cookies:

  • Login and authentication (keep you logged in)
  • Shopping cart functionality
  • Security and fraud prevention
  • Cannot be disabled without breaking Site functionality

Performance Cookies:

  • Google Analytics for traffic analysis
  • Site performance monitoring
  • User experience optimization

Marketing Cookies:

  • Retargeting ads (Facebook, Pinterest, Google)
  • Email marketing preferences
  • Personalized product recommendations

Preference Cookies:

  • Language and currency selection
  • Site layout preferences
  • Saved items and wishlists

7.2 Managing Cookies

Browser Controls:

  • Most browsers allow you to refuse cookies or alert you when cookies are set
  • You can typically manage cookies in Settings > Privacy or Security
  • Note: Disabling cookies may affect Site functionality

Opt-Out Tools:

8. INTERNATIONAL DATA TRANSFERS

Our Site is operated from the United States. If you are located outside the US (including Venezuela, Europe, or other regions), please note:

  • Your personal information may be transferred to, stored in, and processed in the United States
  • US data protection laws may differ from your country's laws
  • By providing information, you consent to this transfer and processing
  • We comply with applicable international data protection standards

For European Residents (GDPR):

  • We comply with GDPR principles for data minimization and consent
  • Legal basis for processing: contract fulfillment, legitimate business interests, legal compliance
  • You have rights to access, rectify, erase, and restrict processing
  • Contact: info@pioggiadimare.com for GDPR requests

9. DATA SECURITY & RETENTION

9.1 Security Measures

We implement industry-standard security measures to protect your personal information:

  • Encryption: SSL/TLS encryption for all data transmission
  • Secure Hosting: Shopify's secure, PCI-DSS compliant servers
  • Access Controls: Limited employee access to sensitive data
  • Firewalls & Monitoring: Network protection and intrusion detection
  • Regular Audits: Security reviews and vulnerability testing

However, no security system is 100% secure. We cannot guarantee absolute protection against unauthorized access, hacking, or data breaches despite our best efforts.

9.2 Data Retention

We retain personal information for as long as necessary to provide services and fulfill legal obligations:

  • Account Data: Retained while your account is active and for 3 years after account closure
  • Order/Purchase Information: Retained for at least 7 years (for tax and legal compliance)
  • Marketing Data: Retained until you unsubscribe or request deletion
  • Website Analytics: Typically retained for 14 months
  • Cookies: Session cookies deleted when you close your browser; persistent cookies may remain for up to 2 years

You may request deletion of your data at any time (subject to legal retention requirements).

10. EMAIL COMMUNICATIONS (CAN-SPAM COMPLIANCE)

10.1 CAN-SPAM Act Compliance

We comply with the Controlling the Assault of Non-Solicited Pornography and Marketing (CAN-SPAM) Act:

All promotional emails include:

  • Clear identification that the message is an advertisement
  • Accurate subject line
  • Our physical business address: Pioggia di Mare LLC, [24006 Thorbird Cliff Way, Katy, Texas 77493]
  • A clear, working unsubscribe link
  • Response to opt-out requests within 10 business days

10.2 Email Preferences

Promotional Emails:

  • Sent only to customers who have opted in
  • You can unsubscribe by clicking the "Unsubscribe" link in any email
  • Or manage preferences in your Account Settings

Transactional Emails:

  • Order confirmations, shipping updates, invoices
  • Cannot be unsubscribed (needed for your orders)

Notification of Changes:

  • Email address verification for account changes
  • Security alerts
  • Important policy updates

11. DO NOT TRACK (DNT)

Some browsers include a "Do Not Track" feature. Currently, there is no industry standard for recognizing DNT signals. We do not currently respond to DNT browser signals, but you can use other privacy tools described in this policy.

12. LINKS TO THIRD-PARTY WEBSITES

Our Site may contain links to third-party websites (social media, payment processors, etc.). We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing personal information.

Linked Third Parties:

13. YOUR PRIVACY RIGHTS & CHOICES

13.1 Access & Portability

  • Request a copy of all personal information we hold about you
  • Download your data in a portable format

13.2 Correction & Updates

  • Update inaccurate or outdated information
  • Correct errors in your account profile

13.3 Deletion & Erasure

  • Request deletion of your personal information
  • Exceptions: Data needed for legal compliance, tax purposes, or pending transactions

13.4 Opt-Out & Preferences

  • Unsubscribe from promotional emails anytime
  • Opt out of cookies and tracking
  • Disable personalized advertising

13.5 Restriction & Objection

  • Restrict how we use your information for specific purposes
  • Object to processing based on legitimate interests

14. CONTACT US FOR PRIVACY CONCERNS

14.1 Privacy Officer Contact

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices:

Email: info@pioggiadimare.com Mailing Address: Pioggia di Mare LLC 24006 Thorbird Cliff Way, Katy, Texas, USA 77493

Customer Service (General Inquiries):

14.2 Response Time

We will respond to privacy inquiries within 10 business days.

14.3 Data Protection Authority (for European Residents)

If you believe we have violated your rights under GDPR, you may lodge a complaint with your local data protection authority.

15. BUSINESS INFORMATION & OPERATIONS

15.1 International Operations

  • Design & Customization: Custom designs and print services offered through our Venezuela operations
  • Fulfillment & Shipping: Products shipped worldwide from USA location via partners (DHL, USPS, UPS, etc.)
  • Tax & Compliance: Compliant with USA tax regulations and applicable international regulations

15.2 Policy Applicability

  • Jurisdiction: This policy is governed by and construed in accordance with the laws of the State of Texas and the United States
  • Dispute Resolution: Any legal disputes shall be resolved through binding arbitration or small claims court

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors.

Notice of Changes:

  • We will update the "Last Updated" date at the top of this policy
  • For material changes, we will notify you by email or prominent website notice
  • Continued use of our Site following changes constitutes acceptance of the updated policy

Your Rights: If you disagree with changes, you may delete your account and discontinue using our services.

17. ADDITIONAL INFORMATION

17.1 Refund & Return Information

Please see our Refund Policy for information about how your data is handled during returns and refunds.

17.2 Terms of Service

This Privacy Policy works together with our Terms of Service. Please review both documents to fully understand our policies.

17.3 Data Breach Notification

In the event of a data breach affecting your personal information, we will:

  • Notify affected individuals within 30 days of discovery
  • Provide details about the breach and recommended actions
  • Offer credit monitoring or protective services if appropriate

18. ACKNOWLEDGMENT

By using www.pioggiadimare.com, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

If you do not agree with our privacy practices, please do not use our website.

Last Updated: July 2026 Effective Date: July 2026

For questions or concerns, contact: info@pioggiadimare.com

 

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